How Clinik Collectif Santé Replaced Its Voicemail With an Intelligent Reception System

Clinik Collectif Santé is a multidisciplinary clinic located in Rosemont, Montreal, bringing together professionals in osteopathy, acupuncture, physiotherapy, and massage therapy. The clinic is built on a human approach to care, offering patients a personalized, welcoming, and compassionate experience.

Before Walaw, without a full-time receptionist, voicemail had become the default solution for incoming calls. Patients could leave a message, but they could not always get an immediate answer, be guided toward the right service, or move forward quickly with booking an appointment.

Instead of automatically sending calls to voicemail, Walaw now helps answer incoming calls, guide patients, and facilitate the steps involved in booking an appointment. Patients are supported more quickly on the phone side, while the team focuses on providing warm, professional, and personalized care.

A system tailored precisely to each clinic is a priority. Connected to Walaw's system, Maxime, owner of Clinik, also implemented a personalized AI system that further processes the requests received through Walaw and filters them toward the right professional.

Walaw helped Clinik transform its phone experience, moving from a passive voicemail to true active support for patients. Patients can be better guided, some requests can move forward more quickly, and the team saves time in managing follow-ups.

“The result: better handling of requests, fewer missed opportunities, significant time savings for our team, and a better client experience.”

For Clinik Collectif Santé, the Walaw solution that replaced voicemail represents an important operational improvement. But it has also helped make the clinic more accessible, more responsive, and better organized, while staying aligned with its human-centered identity.