How Endura Physio Gained a Responsive and Efficient Receptionist with Walaw

Endura Physio is an independent physiotherapy clinic in Saint-Geneviève, located in the West-Island of Montréal. The clinic is built around active rehabilitation, one-on-one care, and movement-based recovery to help patients recover from injuries, improve mobility, and get back to the activities they love.

Endura had built a clinic experience around care, expertise, and personalisation. Yet, without a dedicated receptionist, the clinic was fielding a high volume of calls daily. From patients booking appointments to those seeking general information, they had no reliable support on the other side of the phone.

After months of unsuccessfully trying to hire a receptionist, Endura faced a clear choice: continue the search and eventually take on the significant cost of front-desk staff, or find a smarter and more affordable alternative.

Endura uses Walaw to bridge the gap left by the absence of a dedicated receptionist, replacing the traditional voicemail experience with an AI phone agent that offers instant answers to patients, whether during or outside business hours.

Instead of simply asking patients to leave a message, Walaw fully supports the clinic's demands. An agent takes care of everything from answering the call to sharing relevant clinic information, and even booking the patient's desired appointment.

For a clinic built on personalised care, Walaw aligns with this goal and helps keep the first point of contact that is clear, warm, and responsive. Endura can now offer a more consistent phone experience for patients at any time of the day.

With Walaw, the clinic can answer calls when no one is available, guide patients toward booking, capture key information for cancellations, modifications or callbacks, and provide accurate clinic and service information seamlessly.